Skill
KSB13
Level
2 & 3
Guidance
Activities may include — but are not limited to:
Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions
SFIA Level
This syllabus has been linked to the SFIA knowledge, skills and behaviours required at levels 2 and 3 for an individual working in the following subject areas.
Skill
KSB13
Level
2 & 3
Guidance
Activities may include — but are not limited to:
Understanding the needs of the internal or external customer and keeping these in mind when taking actions or making decisions
Skill
KSC04
Level
2 & 3
Guidance
Applying techniques that help investigating, analysing, modelling and recording a business area or system of interest.
Skill
KSC09
Level
2 & 3
Guidance
Using tools (manual or automated) to record the structure, relationships and use of information within an organisation.
Skill
KSD01
Level
2 & 3
Guidance
Methods, tools and techniques to analyse and optimise processes in order to improve the quality of a product or service.
Skill
KSD04
Level
2 & 3
Guidance
The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available.
Skill
KSD07
Level
2 & 3
Guidance
Organisational structures; their mission, objectives, strategies and tactics adopted by organisations; measures of performance such as critical success factors and key performance indicators; organisational cultures and cultural dimensions.
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— course dates – instructor-led
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Self-Study
Instructor-Led
Unique to Market
Sample and Mock Exams
Both the sample and mock papers reorder questions and answers each time they are attempted, keeping the practice experience fresh.
Accessibility
Professionally narrated study materials designed to aid learners with dyslexia and course graphics suitable for colour blindness, ensures an inclusive learning experience.
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— Explore Instructor-led course dates.
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