Quality Policy
Introduction
Amatis Training Ltd’s stated mission statement is:
To bring a new era of learning, kind on the environment, easy on the eye and good for the brain.
The long-term strategic aims for Amatis Training Ltd are to provide:
A proactive mobile environment to bring academically strong enthusiastic material for learners to develop their professional knowledge and skills.
In pursuit of excellence, this Quality Assurance Policy has been developed to ensure an excellent user experience. In addition, it is required to ensure we are complying with funders, accreditation bodies and recognised quality standard requirements.
Policy Statement
It is the policy of Amatis Training to maintain a quality system designed to meet the requirements of ISO9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of Amatis Training to:
strive to satisfy the requirements of all of our customers, stakeholders and interested parties whenever possible, meeting and exceeding their expectations;
comply with all legal requirements, codes of practice and all other requirements applicable to our activities;
the reduction of hazards, prevention of injury, ill health and pollution;
provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;
ensure that all employees are made aware of their individual obligations in respect of this quality policy;
maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
Our quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets: Amatis Training Ltd Quality Policy.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by “Top Management” to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.
Scope
This policy applies to all Amatis Training Ltd staff. Where appropriate, partners and suppliers involved in delivery of services will come within scope of aspects of this policy. Expectations of partners and suppliers will be clearly articulated in contracts or similar written agreements. Amatis Training Ltd undertakes contracted delivery for a number of public bodies and other agencies. Frequently, these contracts carry specific requirements in relation to quality controls and processes in addition to Amatis Training Ltd’s own quality processes. These change over time and are therefore not described in detail in this policy. Separate procedures will be documented where contracts require a distinct or different process or procedure, providing these do not conflict with quality or other specifications in this document.
The Quality Improvement Cycle
Amatis Training Ltd is committed to a process of continual quality improvement using a quality improvement cycle; this cycle is a planned sequence of activities aimed at improving a process or the outcome of a process. The results of this cycle inform the annual Self-Assessment Report (SAR) and on-going Quality Improvement Plan (QIP).
Achieving Quality
Board of Amatis Training Ltd
The Board of Amatis Training Ltd are committed to setting high expectations for staff and service users and will ensure that resources are available to provide high quality provision. Regular performance monitoring and reporting will ensure the board of Amatis Training Ltd have a clear understanding of the quality of provision to enable them to make informed decisions to support continual quality improvement.
Head of Amatis Training Operations
Amatis Training Ltd Head of Operations is accountable to the Board of Amatis Training Ltd for the implementation of quality processes and procedures within the organisation.
Amatis Training Ltd Head of Operations takes an active leadership role in creating a culture of continual quality improvement through open and honest communications and empowering individuals to act and make change.
All Staff
All staff are responsible for ensuring a high level of quality in their internally and externally focussed activities. They are also required to participate in quality improvement activities.
All Staff will be involved in quality improvement activities and open and honest communications will be encouraged to ensure areas of development are identified and successes shared.
Where practical and appropriate all ongoing business processes will be documented. All staff members will be required to follow relevant processes to ensure uniformity of standards, compliance with regulations where appropriate and to avoid wasteful duplication. All processes will be subject to regular review and staff are encouraged to offer suggestions to improve or otherwise amend procedures at any time.
Staff will be appropriately qualified and supported to carry out their job role and responsibilities. This will include ongoing performance review and appropriate access to accredited training and continuous professional development.
Staff will have access to effective communication methods such as regular staff meetings and updates and will be expected to update themselves where attendance at meetings has not been possible.
Practitioners and partners
Practitioners will set high expectations for themselves and their service users.
Processes and opportunities are in place to enable practitioners to reflect honestly on their practice to inform their personal development and the quality improvement cycle.
Good practice will be shared through team/practitioner meetings, case studies, peer observations, course review processes and quality updates.
Regular feedback will be sought from practitioners and partners and this will be reviewed regularly to inform the quality improvement cycle.
Service user involvement
All service users will have appropriate information about the service they can expect to receive and how to complain if they are dissatisfied with the service.
Service user views (both past and present) will be regularly sought using a variety of different methods to create a culture of service user involvement and improvement will be integral to the quality improvement cycle.
Review, Monitoring and Reporting
Quality will be monitored through:
systematic quality processes including observations, audits, internal/external verification and service user feedback;
quality review will be a standing agenda item for team/practitioner meetings;
quality will be reviewed using honest, evidence-based judgements using both qualitative and quantitative data against appropriate targets, quality standards and frameworks;
Amatis Training Ltd will work with similar organisations to use peer review as a tool to ensure quality judgements are validated externally whenever possible;
quality review meetings will take place quarterly (or by exception if required) to facilitate quality improvement.
The results of quality reviews will be used to:
inform discussions with staff regarding their individual performance;
identify areas for improvement or development at a team/practitioner and organisational level;
celebrate and share success and best practice.
Performance will be reported:
to staff members through briefings and team/practitioner meetings;
to the Board of Amatis Training Ltd quarterly (or by exception if required).
Relevant Policies/Documents
This Policy should be read in conjunction with:
Code of Conduct Policy;
Compliments, Complaints and Appeals Policy;
BCS syllabuses.