BCS Business Analysis Service Delivery

Exceptional service delivery is at the heart of effective business analysis.

The BCS Professional Certificate in Business Analysis Service Delivery equips you with the tools to define, deliver and manage business analysis services that drive real value for your organisation.

This course helps you align services with business goals, improve customer satisfaction, and boost operational efficiency.

Whether you’re a Business Analyst, Service Delivery Manager or IT Operations professional, you’ll learn how to create a consistent, high-quality approach to service delivery that stakeholders can rely on.

If you’re ready to enhance your expertise and lead service delivery initiatives that truly make a difference, this course is the perfect next step.

In the BCS Professional Certificate in Business Analysis Service Delivery, you’ll gain the tools and knowledge to transform service delivery and make a real impact.

Here’s what you’ll explore:

• Service management frameworks
  Master methodologies that ensure smooth, effective service delivery;
• Performance measurement
  Learn how to assess service performance and track meaningful metrics;
• Continuous improvement
  Discover techniques to identify and implement enhancements for long-term success;
• Strategic alignment
  Understand how to align services with business goals to deliver maximum value;
• Stakeholder satisfaction
  Develop the skills to meet and exceed stakeholder expectations through consistent, high-quality service.

By the end of the course, you’ll be equipped to lead service improvements, ensuring your organisation delivers top-tier services that align with strategy and delight stakeholders.

• Online Instructor-Led
  Join live, interactive sessions with expert trainers who guide you through the course;
• Self-Paced Learning
  Take control of your study schedule with access to comprehensive resources through our online Academy and the Amatis App;
• Onsite Training
  Prefer in-person learning? We can deliver tailored training sessions at your organisation.

When you’re ready, take your exam online at a location that suits you, with instant results to keep your progress on track.

— course dates – instructor-led

When you enrol in the BCS Professional Certificate in Business Analysis Service Delivery, you’ll gain access to a comprehensive range of materials to help you succeed:

Self-Study

• Access to comprehensive course materials for 180 days via Amatis’ online Academy and the ‘My Amatis’ App.

Instructor-Led

• Everything that’s included in self-study, with the option to request a full-colour printed manual for additional convenience.

Unique to Market

• The ‘My Amatis’ App
  A versatile business analysis training app (available on iOS and Android), offers blended learning opportunities so you can study anywhere, anytime;
• Knowledge checks
  At the end of each section of the course;
• Integrated case study
  The same real-world case study is used across all practitioner and professional courses, showcasing how tools and techniques are applied in various scenarios.

Sample and Mock Exams

• Two full 40-question sample exam paper
  Includes answers to refine exam technique;
• One full 40-question mock exam paper
  Designed to test readiness without revealing answers, helping you gauge your preparation effectively.

Both the sample and mock papers reorder questions and answers each time they are attempted, keeping the practice experience fresh.

Accessibility
Professionally narrated study materials designed to aid learners with dyslexia and course graphics suitable for colour blindness, ensures an inclusive learning experience.

These resources are designed to equip you with the knowledge and confidence to excel in your certification journey.

Our Business Analysis Service Delivery training offers flexible start dates throughout the year, making it easy to fit your learning around your schedule.

• Start immediately or plan ahead
  With rolling enrolment, you can begin your training at a time that works best for you;
• Weekday classes or self-paced options
  Choose live instructor-led sessions on weekdays or opt for self-paced learning to suit your preferences.

Enrol today and take the first step towards advancing your career with a schedule that works for you.

— Explore Instructor-led course dates.

The BCS Professional Certificate in Business Analysis Service Delivery opens doors to exciting roles like Head of Business Analysis, Service Delivery Manager, IT Operations Manager or Process Improvement Specialist. These are the positions where you’ll shape services that deliver real impact.

Highly valued across industries like IT, healthcare and finance, this qualification gives you the edge in organisations focused on service management and continuous improvement.

With the skills to lead service delivery initiatives, align services with business needs, and enhance both operational performance and customer satisfaction, you’ll be ready to take your career to the next level and become a leader in service excellence.