BCS Business Analysis Service Delivery

The BCS Professional Certificate in Business Analysis Service Delivery is essential for professionals who want to enhance their ability to deliver effective and high-quality business analysis services.

This course equips the Business Analysis Leader with the skills to ensure that services align with business goals, focusing on improving service management, customer satisfaction and operational efficiency.

Whether you’re a Business Analyst, Service Delivery Manager or working in IT operations, this certification will enable you to deliver consistent business value by improving service delivery processes.

In the BCS Professional Certificate in Business Analysis Service Delivery, you’ll explore the frameworks and techniques that enable effective service delivery within organisations.

This includes key areas such as service management methodologies, performance measurement and continuous improvement.

You’ll learn how to align services with business strategy, assess service performance and identify areas for enhancement.

By the end of the course, you’ll have the knowledge and skills to drive service improvements and ensure the delivery of high-quality services that meet stakeholder needs.

The BCS Professional Certificate in Business Analysis Service Delivery is available through a range of flexible learning options to suit your schedule.

Whether you prefer to study through online instructor-led business analysis courses, self-study or invite us in to conduct an onsite course, we have a solution for you.

Exams are taken online at your location – results are instantly available.

— Explore Instructor-led course dates

When you enrol in the BCS Professional Certificate in Business Analysis Service Delivery, you’ll receive comprehensive study materials designed to help you succeed.

Self-study — Access to course materials for 180 days via Amatis’ online Academy and the ‘My Amatis’ App

Instructor-led — Access to course materials for 180 days via Amatis’ online Academy and the ‘My Amatis’ App — a full colour printed manual is available on request.

Unique to market:

• The ‘My Amatis’ business analysis training app (iOS or Android) which supports candidates through courses and beyond allows the freedom to learn anywhere, anytime — providing blended learning opportunities
• By using the same case study in all practitioner and professional business analysis courses, the learner can see how different tools & techniques are applied in different business situations

PLUS:

• TWO full 40 question sample exam papers
• ONE full 40 question mock* exam paper

We also offer resources for learners with specific needs, such as those with dyslexia or colour blindness.

*Both sample papers reveal answers to help with exam technique. Answers to mock exams are not revealed by design — this enables candidates to assess their readiness for their exam. The questions and answers on both sample and mock papers reorder themselves each time it’s completed to keep the exam as fresh as possible.

Our Business Analysis Service Delivery training is available with multiple start dates throughout the year, offering flexibility to fit around your schedule — explore course dates.

Whether you’re ready to start immediately or prefer to plan ahead, we offer rolling enrolment so you can begin your Business Analysis training at a time that suits you.

Enrol now and choose from weekday classes or self-paced options to accommodate your learning preferences.

Completing the BCS Professional Certificate in Business Analysis Service Delivery opens the door to various roles, such as Head of Business Analysis, Service Delivery Manager, Business Analyst, IT Operations Manager or Process Improvement Specialist.

This qualification is highly regarded in industries that prioritise service management and continuous improvement, including IT, healthcare, and finance.

With this certification, you’ll be equipped to lead service delivery initiatives and ensure that services are aligned with business needs, improving both operational performance and customer satisfaction.