BCS Business Analysis Service Delivery

Develop practical techniques for governing, improving and demonstrating the value of Business Analysis within an organisation.
93% BCS exam pass rate • Free BCS exam included • Delivered by experienced practitioners

This course is designed for professionals responsible for developing, managing or improving Business Analysis capability within an organisation.

It is particularly relevant for Lead Business Analysts, Senior Business Analysts, BA Practice Leads, BA Managers and professionals responsible for establishing standards, governance and best practice.

As organisations increasingly recognise the value of Business Analysis, many face challenges around consistency, capability development and demonstrating measurable value. This course provides practical techniques for building, managing and continuously improving a Business Analysis service that supports organisational objectives and delivers successful outcomes.

By the end of the course, delegates will be able to:

  • Understand the role and purpose of a Business Analysis service
  • Develop strategies for recruiting, developing and retaining Business Analysts
  • Establish standards, templates and support tools that promote consistency
  • Create frameworks for measuring performance and quality
  • Develop approaches for managing and improving Business Analysis capability
  • Align Business Analysis services with organisational goals and stakeholder needs
  • Demonstrate the value delivered by Business Analysis within the organisation

Business Analysis Service Delivery is designed for professionals responsible for leading and developing Business Analysis capability.

Amatis courses are designed to help delegates apply proven service management and capability development techniques whilst preparing effectively for the examination.

Benefits include:

  • 93% BCS exam pass rate
  • Delivered by experienced BCS practitioners and examiners
  • Practical exercises and realistic business scenarios
  • Narrated course materials supporting different learning styles
  • Colour-blind accessible graphics and dyslexia-friendly resources
  • Two full sample examination and one mock examination papers
  • 180-day access to course materials
  • BCS Business Analysis Service Delivery book included
  • Free BCS examination included

Day 1:
(9:00 – 17:00 GMT)

  • Introducing the BA Service
  • Recruitment strategy and succession planing
  • Enabling high performance business analysis teams

Day 2:
(9:00 – 17:00 GMT)

  • Enabling high performance business analysis teams
  • Standards, templates and support tools
  • Leading and operating a business analysis service

Day 3:
(9:00 – 17:00 GMT)

  • Leading and operating a business analysis service (cont)
  • Culture and business analysis customers
  • Business analysis service quality
  • Mock examination preparation
  • Optional BCS Exam (may be deferred)

The BCS Professional Certificate in Business Architecture examination:

  • Is included within the course price
  • Consists of 40 multiple-choice questions
  • Lasts 90 minutes
  • Requires a pass mark of 65% (26/40)
  • Can be taken on the final day of the course or deferred until later
  • Is completed online from the delegate’s location
  • Provides results immediately upon completion

Additional time may be available for candidates whose first language is not English or who require reasonable adjustments.

All course materials are provided through the Amatis Academy.

Delegates receive:

  • Comprehensive course manual
  • Knowledge checks throughout the course
  • Practical exercises and worked solutions
  • Two full sample examination papers
  • One full mock examination
  • BCS Business Analysis Service Delivery book
  • Narrated learning content
  • Accessibility-focused learning resources

Instructor-led delegates may also request a printed full-colour course manual.

Choose either the instructor-led or self-study option below and complete the online booking process.

For team bookings, private deliveries or bespoke programmes, contact the Amatis team to discuss requirements and available delivery options.

Business Analysis Service Delivery fulfils one of the Business Skills specialisms within the BCS Advanced International Diploma in Business Analysis.

Many delegates continue their development by completing Professional level certificates in areas such as:

  • Benefits Planning and Realisation
  • Business Architecture
  • Stakeholder Engagement
  • Agile Business Analysis
  • Data Analysis

Combined with the BCS International Diploma in Business Analysis and relevant experience, these certifications can contribute towards achieving the BCS Advanced International Diploma and demonstrating advanced business analysis capability.

Ideal for Lead Business Analysts, Practice Leads, BA Managers and professionals responsible for BA capability development.

What you’ll gain

  • Learn how to establish and manage an effective Business Analysis service
  • Explore governance, standards and quality management techniques
  • Understand how to measure and demonstrate the value of Business Analysis
  • Interactive exercises, case studies and knowledge checks
  • Delivered live by experienced BCS practitioners and examiners
  • 24/7 access to course materials for 180 days
  • Sample paper and mock exam included
  • Free BCS exam included
  • 2nd – 4th December 2026
    Online instructor-led
    ENROL NOW
  • 2nd – 4th June 2027
    Online instructor-led
    ENROL NOW
  • 1st – 3rd December 2027
    Online instructor-led
    ENROL NOW
View more dates
£1,295.00 + VAT

Learn at your own pace

  • Understand the principles of Business Analysis service delivery
  • Learn how BA capability can be governed and improved
  • Explore techniques for measuring performance and demonstrating value
  • Interactive exercises, case studies and knowledge checks
  • 24/7 access to course materials for 180 days
  • Sample paper and mock exam included
  • Free BCS exam included
  • Free BCS Business Analysis Service Delivery Book
  • Approximately 20 hours of study

£625.00 + VAT

Who typically attends?

  • Lead Business Analysts
  • Senior Business Analysts
  • BA Practice Leads
  • BA Managers
  • Heads of Business Analysis
  • Capability Development Leads

Build a high-performing Business Analysis function with consistent standards, governance and capability development.

This course helps organisations establish effective Business Analysis services that improve quality, support professional development and demonstrate measurable business value.

Looking to build capability across multiple teams? Our Managed Learning Service provides flexible training credits, reporting and structured development pathways that help organisations scale capability with confidence.

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