BCS Business Analysis Service Delivery

This course would suit those wanting to understand how to create or maintain a BA Service.

It includes senior and lead business analysts, business analysis managers, practice leaders, heads of profession, chapter leaders, service delivery managers and change managers.

This course examines the skills needed to improve service delivery.

You’ll learn how to apply service management frameworks, measure performance and identify opportunities for continuous improvement.

The course also covers strategic alignment, ensuring BA services support business goals and stakeholder satisfaction, helping the team to deliver high-quality, value-driven services.

Candidates will  understand:

• The concept of the BA Service
• How to recruit and develop business analysts
• Tools, frameworks and skills to lead and operate the service
• Standardisation through templates and support tools
• How to approach performance and quality measurement

Day 1:
(9:00 – 17:00 GMT)

• Introducing the BA Service
• Recruitment strategy and succession planing
• Enabling high performance business analysis teams

Day 2:
(9:00 – 17:00 GMT)

• Enabling high performance business analysis teams (cont)
• Standards, templates and support tools
• Leading and operating a business analysis service

Day 3:
(9:00 – 17:00 GMT)

• Leading and operating a business analysis service (cont)
• Culture and business analysis customers
• Business analysis service quality
• Run through mock exam
• Optional BCS Exam (can be deferred)

The live BCS exam:

• is included as part of the course
• is 90 minutes, closed-book assessment with 40 multiple-choice questions, requiring a pass mark of 26/40, 65%
• can be taken on the final day of the course or deferred to when you feel ready
• is taken from your location
• results are available immediately

Note:

• Candidates whose natural language is not English are eligible for an extra 15 minutes
• Candidates requiring reasonable adjustments due to a disability can also apply for additional time

Comprehensive Learning Resources
All course material is accessed via the Amatis Academy.

Learning Options

• Self-study – Access for 180 days
• Instructor-led – As per self-study, plus the option to request a full-colour printed manual

Materials include:

• Comprehensive course manual
• Knowledge Check after each section
• Solutions are provided for all case study exercises
• 2 Sample* exam papers
• 1 Mock* exam
• BCS Business Analysis Service Delivery Book

*Questions and answers are shuffled with each attempt to keep practice sessions fresh.

Accessibility & Additional Resources include:

• Each course is narrated, supporting dyslexic and auditory learners
• Course graphics are adapted for colour-blind accessibility
• Printed colour course manual on request (instructor-led courses only)

Booking the Business Analysis Service Delivery course is quick and easy, go to:

1. Course options
   Select the Online instructor-led tab and course date
   Or
   Online self-study tab
2. Purchase course
   Add selection to cart
   Complete the checkout process

You’ll receive confirmation and access your course material in the online Amatis Academy.

For a quick response: Call +44 (0)1225 836084

The BCS Advanced International Diploma in Business Analysis demonstrates a high level of proficiency and offers specialisations in the field of business analysis.

To attain the Advanced Diploma delegates must:

• Have 5 years’ business analysis experience
• Hold the BCS International Diploma in Business Analysis
• Hold 4 Professional level certificates in the People, Business and Analytical skills specialisms, see below
• Provide a written submission (£585 + VAT) with evidence demonstrating core and specialist skills and contribution to the BA profession

Candidates must choose from the following specialisms to attain the Advanced International Diploma:

• People Skills (mandatory)
  Stakeholder Engagement
• Business Skills (1 of the following)
  Benefits Planning and Realisation
  Business Analysis Service Delivery
• Analytical Skills (1 of the following)
  Agile Business Analysis
  Data Analysis
  Business Architecture
• One additional module
  Choose one additional module from the Business Skills or Analytical skills specialisms