BCS Stakeholder Engagement

This certificate is for those wanting to learn about key concepts and techniques required to work effectively with stakeholders.

Whether you’re managing competing priorities, strengthening stakeholder relationships or improving communication, this course helps you build trust, resolve conflicts and develop collaboration in complex situations.

The course is for business architects, business analysts, project managers, business change managers and professionals involved in business change.

The BCS Professional Certificate in Stakeholder Engagement teaches you practical skills to manage stakeholders effectively and drive successful outcomes.

You’ll learn to identify and analyse stakeholders, plan clear communication and build trust. The course also covers how to be assertive, resolve conflict and learn strategies for keeping stakeholders engaged throughout a project.

This course fulfills the People Skills specialism of the Advanced Diploma.

Candidates will be able to:

• Identify types of stakeholder and recognise the need for stakeholder engagement
• Explain stakeholder prioritisation and management
• Explain stakeholder planning and monitoring
• Define the communication process
• Identify barriers to communication and describe the range of listening behaviours
• Explain the Tuckman and Jensen process for group formation
• Define the roles and stages of a facilitated workshop
• Describe a range of elicitation and visualisation techniques used in a facilitated workshop
• Define the nature of rapport and the rationale and techniques for building rapport
• Define equality, diversity, inclusion and unconscious bias
• Explain empathy maps
• Explain the process for managing expectations
• Describe the principled negotiation approach
• Explain the Thomas-Kilmann Conflict MODE
• Explain integrative and distributive negotiation
• Explain different causes of conflict

Day 1:
(9:00 – 17:00 GMT)

• Managing stakeholders
• Communcating with stakeholders
• Working with stakeholder groups
• Facilitating workshops
• Building rapport

Day 2:
(9:00 – 17:00 GMT)

• Ensuring quality
• Managing expectations
• Negotiating with stakeholders
• Managing conflict
• Run through mock exam
• Optional BCS Exam (can be deferred)

The live BCS exam:

• is included as part of the course
• is 90 minutes, closed-book assessment with 40 multiple-choice questions, requiring a pass mark of 26/40, 65%
• can be taken on the final day of the course or deferred to when you feel ready
• is taken from your location
• results are available immediately

Note:

• Candidates whose natural language is not English are eligible for an extra 15 minutes
• Candidates requiring reasonable adjustments due to a disability can also apply for additional time

Comprehensive Learning Resources
All course material is accessed via the Amatis Academy.

Learning Options

• Self-study – Access for 180 days
• Instructor-led – As per self-study, plus the option of a full-colour printed manual on request

Materials include:

• Comprehensive course manual
• Knowledge Check after each section
• Solutions are provided for all case study exercises
• 1 Sample* exam papers
• 1 Mock* exam

*Questions and answers are shuffled with each attempt to keep practice sessions fresh.

Accessibility & Additional Resources include:

• Each course is narrated, supporting dyslexic and auditory learners
• Course graphics are adapted for colour-blind accessibility
• Printed colour course manual on request (instructor-led courses only)

Booking the Stakeholder Engagement course is quick and easy, go to:

1. Course options
   Select the Online instructor-led tab and course date
   Or
   Online self-study tab
2. Purchase course
   Add selection to cart
   Complete the checkout process

You’ll receive confirmation and access your course material in the online Amatis Academy.

For a quick response: Call +44 (0)1225 836084

The BCS Advanced International Diploma in Business Analysis demonstrates a high level of proficiency and offers specialisations in the field of business analysis.

To attain the Advanced Diploma delegates must:

• Have 5 years’ business analysis experience
• Hold the BCS International Diploma in Business Analysis
• Hold 4 Professional level certificates in the People, Business and Analytical skills specialisms, see below
• Provide a written submission (£585 + VAT) with evidence demonstrating core and specialist skills and contribution to the BA profession

Candidates must choose from the following specialisms to attain the Advanced International Diploma:

• People Skills (mandatory)
  Stakeholder Engagement
• Business Skills (1 of the following)
  Benefits Planning and Realisation
  Business Analysis Service Delivery
• Analytical Skills (1 of the following)
  Agile Business Analysis
  Data Analysis
  Business Architecture
• One additional module
  Choose one additional module from the Business Skills or Analytical skills specialisms